Telephone Banking Guide

Telephone Banking Guide from Marquette Savings Bank

Thank you for using Marquette Savings Bank’s Telephone Banking System available 24/7 anywhere, anytime.

Before You Start

• Remember, never reveal your telebank personal identification number.
• All savings accounts allow a maximum of six transfers and withdrawals, or a combination of transfers and withdrawals, per month to another savings account or to a third party by means of pre-authorized or automatic transfer or by a telephone agreement. If the transfer limitations are exceeded your account may be closed.

Getting Started

Calling Instructions

1. Call Marquette’s toll free telephone banking number 1-866-322-4462.
2. When prompted, please select the quick pick options on the other side of this card to help you navigate the site quickly and easily.
3. Enter your Social Security Number or your Tax ID Number.
4. Enter your Personal Identification Number (PIN) followed by the #sign. If this is your first time accessing your account, or you had your PIN reset, please enter the last four digits of your Social Security Number.
5. To end the call, simply hang up.

Existing Accounts
Press 1 for an existing account

Deposit Accounts
Press 1 for Deposit Accounts

For Checking Account Information
Press 1 for Checking Account

• Press 1 Hear account balance
• Press 2 Review recent activity
• Press 3 Follow-up on a specific check
• Press 4 Transfer funds
• Press 5 Report Lost /Stolen Bank Card
• Press 9 Hear more choices
  • Press 1 Get information on another checking account
  • Press 2 Hear Year-to-Date information
  • Press 4 Order New or Replacement Card
  • Press * Go back to main menu
  • Press 0 Speak with representative

For Savings Account Information
Press 2 for Savings Accounts

• Press 1 Hear account balance
• Press 2 Review recent activity
• Press 3 Transfer funds
• Press 4 Report bank card lost/stolen
• Press 9 Hear more choices
• Press 1 Hear Year to Date Information
• Press * Go back to main menu
• Press 0 Speak with representative.

For Certificates of Deposit
Press 3 Certificate of Deposit

• Press 1 Hear Account Balance
• Press 2 Review Recent Activity
• Press 3 Hear Year-To-Date Information
• Press * Go Back To Main Menu
• Press 0 Speak With Representative
• Press 4IRA Accounts
  • Press 1 Hear Account Balance
  • Press 2 Review Recent Activity
  • Press 3 Hear Year-T0-Date Information
  •  Press * Go Back To Main Menu

Loan Inquiries
Press 2 for Loan Inquiries

• Press 1 Hear Account Balance
•  Press 2 Make A New Payment
• Press 3 Review Recent Payments
• Press 4 Information On Another Loan
•  Press 5 Hear Year-T0-Date Information
• Press * Go Back To Main Menu
• Press 0 Speak With Representative 

Transfer Funds
Press 3 Transfer Funds

• Press 1 Transfer From Checking
  • Press 1 To Checking
  • Press 2 To Savings
• Press 2 Transfer From Savings
  • Press 1 To Checking
  • Press 2 To Savings

Loan Payments
Press 4 for Loan Payments

• Press 1Pay From Checking
  • Press 1 Pay Installment Loan
  • Press 2 Pay Mortgage
  • Press * Go Back To Main Menu
  • Press 0 Speak With Representative
  • Press 2Pay From Savings
    •  Press 1 Pay Installment Loan
    • Press 2 Pay Mortgage Press
    • * Go Back To Main Menu
    • Press 0 Speak With Representative

Press 5 to change your PIN 

General Bank Information
Press 2 for general bank information, including hours and locations.

• Press 1 Bank Locations And Hours
• Press 2 Current Rates
• Press 3 To Report Bank Card Lost Or Stolen
• Press * To Go Back To The Main Menu
• Press 0 To Speak With A Bank Representative
  
  

Personal Banking