Check this page frequently for your banking with COVID-19 updates.
Questions & Answers
What if I cannot pay my loans due to COVID-19 mandates?
Marquette will be offering a loan payment deferral program for customers who have been negatively impacted by the COVID-19 mandates. More details will be provided shortly, please refer back to this page often.
How long will Marquette remain open?
As an essential service Marquette will continue to provide access for customers at our drive-thru window, through telephone banking, and through online and Mobile Marquette options until such time as our pandemic protocols dictate it is safe for customers and employees to return to normal office operations.
How can I access cash if needed?
During the COVID 19 emergency we recommend that customers minimize their handling of cash and the unnecessary risk associated with the potential of handling non-hygienic cash.
If it is necessary to have cash on hand it can be obtained in any of the following ways.
- At the teller or Drive Thru windows.
- At any Marquette ATM. Visit our website at Marquettesavings.bank to utilize our ATM locator to find the nearest ATM.
How can I access my money or make transactions I need?
Customers have a variety of options to access their money and make transactions through COVID-19 precautionary measures. These options include:
- The continuation of Drive Thru services.
- Lobby service by appointment only
- Online and Mobile transactions such as:
- Transfer of Funds
- Depositing checks
- Opening accounts
- Applying for Loans
- Making deposits and withdrawals at ATMs
- Using Debit Cards for transaction payments.
- Using Smart Phone Applications such as Apple Pay, Samsung Pay and Google Pay for transactions.
- Utilize telephone banking by calling 1-866-322-4462
What if I do not have a debit card, how can I pay for things or get cash?
If you do not have a debit card, we suggest contacting Marquette to request one for your account to streamline your access to cash and payment for transactions without handling cash. If you do not have a checking account and have a savings account, you can also request an ATM card to facilitate cash withdrawals from an ATM. Contact your local Marquette Savings Bank branch office or Call the Marquette Main Office at 814-455-4481 to request the card that best works for your situation.
How can I make a deposit?
There are several options available to Marquette Customers wishing to make a deposit. In addition to making a deposit at a Marquette Branch office at a teller or Drive Thru window customers can also make deposits by:
- using an ATM/Debit card at any Marquette ATM. Visit our website at Marquettesavings.bank to utilize our ATM locator to find the nearest ATM.
- Using the Marquette Savings Bank mobile app to make a mobile check deposit.
- Utilize Marquette’s online banking or the Mobile Marquette app.
- Utilizing Telephone Banking System by calling 1-866-322-4462 to transfer funds from one account to another.
- Use the night depository near the drive-up windows at each Marquette Savings Bank office.
How much cash should I have on-hand?
It is never safe to have too much cash-on hand. Every situation is different but having more than $500 on-hand at any point in time may be an unnecessary risk.
Will my money be safe during this crisis?
Rest assured your accounts at Marquette Savings Banks are safe and protected. Your money is insured by the Federal Deposit Insurance Corporation (FDIC). The Federal Deposit Insurance Corporation (FDIC) is an independent agency of the United States government that protects the funds depositors place in banks and savings associations. FDIC insurance is backed by the full faith and credit of the United States government. Since the FDIC was established in 1933, no depositor has lost a penny of FDIC-insured funds. FDIC insurance covers all deposit accounts, including: Checking accounts, Savings accounts, Money market deposit accounts, and Certificates of deposit. The standard insurance amount is $250,000 per depositor, per insured bank, for each account ownership category. For more information visit: https://www.fdic.gov/deposit/deposits/faq.html for answers to common questions about FDIC.
Will the performance of the stock market affect my savings at the bank?
Your savings account is not impacted by the performance of the stock market. Your savings are protected by the Federal Deposit Insurance Corporation (FDIC) and earnings are tied to the interest earned on your account at Marquette Savings Bank.
3/25/2020 - Message to Business Banking Customers
I hope this message finds you well.
Without a doubt, the COVID-19 pandemic has delivered challenges no one could have predicted. What we are encountering is unchartered territory. However, it is important to know your Marquette Business Banking team is here to help you work through what lies ahead.
Here is what you should know and what we are doing to ensure you have what you need for your business when the time comes.
- Keeping in Touch.
- All of our business banking team is working offsite and all remain connected. For convenience, you can obtain their contact information HERE.
- If you have a COVID-19 mandate-related issue, you can reach out to our special COVIDsupport@MarquetteSavings.Bank mailbox to let us know your question or concern.
- Outstanding Loans and Lines of Credit.
- Times like these require prudent decisions. We encourage all of our customers to remain as current as possible with their payments. However, should your business needs change, do not hesitate to reach out to your business banking representative to begin discussion on the options that will make the most sense for your situation.
- Accessing Government Pandemic Financial Support.
- As of the time of this message, the details of the government relief program for businesses like yours was not available. Your Marquette Business Banking team is actively monitoring developments here and will be able to share information with you.
- Our team is exploring how resources such as the Small Business Administration and other economic development agencies could be leveraged on behalf of our customers. If the need arises, we will be able to consult with you about options such as these.
Know that we are all in this together and we are here to help you in any way we can. Keeping the lines of communication open with us is the best way we can all stay one step ahead of the challenges that we may face in the future. All the best from all of us at Marquette.
Stay safe, stay healthy and stay positive.
John C. Dill
Executive Vice-President, Director of Business Banking
3/25/2020 - MSB Branch Update
Just a reminder that Marquette still continues to provide drive-thru and ATM services at all branches in Erie and Crawford counties with near-normal operations. For the safety of our customers and employees, our branch lobbies are still temporarily closed. You can click here to find the closest branch to you or click here to find the closest ATM. You can also click here to learn about all the products and services available to you. Stay safe!
3/20/2020 - Message from CEO
I hope this finds you and your loved ones healthy and safe. As a member of the Marquette family, I wanted to reach out to let our customers know that all of us continue to be here when you need us. While how we interact with each other may temporarily change, our commitment to you never will.
On Wednesday, for the safety of our customers and employees, I ordered the closing of all lobby operations at our branch offices in Erie and Crawford counties. Yesterday, Governor Wolf ordered all non-life sustaining businesses in Pennsylvania to close as of Saturday, March 21 at 8:00 p.m. Rest assured, banks are NOT included in the list of mandated closures. Marquette will continue to provide drive-thru and ATM services at all branches. In addition, I want you to know Marquette is well prepared to continue near-normal operations for our customers.
Marquette mortgage customers, it is important to know that we are currently drafting a plan for payment relief and will communicate that as quickly as possible. All of us here at Marquette understand that many of our customers may experience financial difficulty due to the pandemic mandates before this is all over.
Marquette provides many options for our customers to access accounts and make transactions without interruption. From our drive-thru service, using an ATM, debit card, or telephone banking, to utilizing our many digital, online and mobile services, Marquette customers are well positioned to carry on their banking needs. Customers can also open accounts, transfer money and apply for a loan online all from the safety and convenience of their homes. Our investment in technologies like these has also provided us the ability to connect all of our branches via Zoom conferencing to ensure operations are real-time and optimized during these challenging times.
In an effort to keep our customers informed, we have developed special COVID-19 web pages that will provide up-to-date status; and information regarding the banking options available. This information can be accessed at our home page by clicking here.
- Our COVID-19 statement page provides answers to questions you may have, and the most current actions Marquette has taken to ensure banking is conducted as normally as possible.
- At our COVID-19 banking page that can be viewed here, customers can learn about all the options Marquette makes available to them to access their accounts, make transactions, open accounts and apply for loans in our new normal.
- The staff at our branch offices will continue to remain ready to serve. You can call any time to discuss your needs or have your questions answered. Phone numbers and hours of operation can be found by clicking here.
- ATM locations can be found by clicking here. As with many situations like this, criminals will try to take advantage.
We encourage everyone to learn about the most current scams and what you can do to avoid them at our Fraud Protection Center by clicking here.
Lastly, rest assured, we will all get through this crisis together. Marquette will continue to monitor developments and recommendations provided by our health authorities. As our local situation changes, we will determine the most prudent time to return to normal operations. Until then, we remain committed to providing you the best in service.
Michael B. Edwards
Chief Executive Officer
Marquette Savings Bank