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    SecurLOCK™ Equip

    Control, monitor and manage your Personal or Business Marquette Debit Card usage right from your smartphone with the new SecurLockTM Equip app!

    What is SecurLOCK?

     
    SecurLOCK is a new mobile app that keeps your debit card safe by:
    • Allowing you to control how, when and where your debit card is used. 
    • Manage and monitor your payment transaction activity. 
    • Provide instant notifications whenever your card is used. 
     

    How you can get SecurLOCK

     
    You must have a business or personal debit card issued from Marquette Savings Bank. You will also need an Apple or Android smartphone where you can visit the app store to download the SecurLOCK Equip app and will be instructed to enter your full account number then other authentication information. Once registered you can begin using the app immediately. 
     
    With SecurLOCK, you will have the following features right at your fingertips: 
     
    1. Lost your Marquette Debit Card? Turn your card on and off right from your phone to prevent any attempted transactions.
    2. Do you see unauthorized transactions on your debit card? Receive immediate alerts on your phone of your cards activity.
    3. Do you only want your debit card being used in your hometown? Control where your Marquette Debit Card can be used by location.
    4. Providing a debit card for your college-bound child? Set transaction limits of any size while still monitoring their spending. 
    5. Are you trying to stick to a certain budget? You can specify thresholds by merchant types such as gas or groceries to help keep you on budget. 
     
    Downloading and using the new SecurLOCK app is easy! Follow these easy step-by-step instructions
     
     
     
      Download the free1 SecurLOCK Equip app from the app store today! 
     
     
     
     
     

    SecurLOCK Equip FAQs

     
    Still have questions about SecurLOCK Equip? Refer to the frequently asked questions below for answers or simply call your nearest Marquette Savings Bank at (814) 455-4481and ask for the card department or email securelock@marquettesavings.com with your question. 
     
     

    INTRODUCTION AND REGISTERING

     

    How many cards can I register?
    Fifteen (15).

    How many logins can I have for the same account number?
    Unlimited

    What kind of cards can I register?
    A Marquette Savings Bank Personal or Business Debit Card.

    Why do you need my email address?
    Your email address is needed in case you forget your password and need to reset it.

     

    CONTROLS ALERTS

     

    Once I register my cards how do I begin managing and monitoring my payment activity?
    You can begin using the service immediately. By turning the card off the little green button in the top right corner of the card image will turn to red. This means that all transactions (expect for reoccurring) will be declined. When ready to make a purchase simply turn the card bank on. It is that easy. Now you have the ultimate control to combat fraud.

    After you become comfortable with the on/off function you can start selectively setting controls and alerts by channel (in-store, online, mobile, ATM, etc.). You can also set transaction spend limits, select geographic locations where the card can be used, set specific merchant categories, view recent transaction history, receive real-time alerts and much more.

    What is a real-time alert?
    It is an immediate notification sent to the app. You can select to be alerted on all your payment transactions including recurring payments or you can select just preferred transactions. Preferred alerts are available by spend limits, location, transaction type and merchant category.

    By turning my card off am I closing my account?
    No. Using the card controls does not change the status of your account.

    How long does it take for a control or alert setting to take effect?
    It happens immediately after you set and save the option.

    If I have my card turned off will my recurring transactions go through?
    Yes. Merchant recurring transactions will be approved. Additionally, you can select to receive alerts on recurring transactions as well.

    Can I use My Location, My Region and International at the same time?
    Where My Locations and My Region work independently or together neither can be used in conjunction with International.

    I turned my card on and set My Location. I was at the merchant, and my transaction was still declined. Why?
    In the app go to Transactions, find the one that was denied and open it, tap the image so it rotates, and the control(s) that were evoked during the authorization will be listed near the bottom. The transaction could also be declined because of external factors like non-sufficient funds or fraud monitoring.

    What are Alert Preferences?
    Alert preferences let you know every time a card transaction is attempted. You can be alerted for all or preferred transactions. Preferred alerts are also available by location, transaction type, merchant type, and threshold amount.

    My alerts are supposed to notify me of every transaction, but I am not receiving them.
    Only the primary device will receive alerts. Use the settings menu in the app to set your device as primary. Multiple users of the same of the same account will be notified if one of the user changes a preference.

    MANAGING THE APP

    Once I get a new replacement smartphone how do I begin using the service again?
    Just download the app to your new smartphone and login with your current user id and password. You can then set your controls and alert preferences.

    I received a new card number. Will it be automatically updated in the app?
    You must add the new account to the app. This can be done by going to Manage Account and adding the card. Be sure to “unmanaged” the old card.

    What if I need help with the app?
    Simply call your nearest Marquette Savings Bank at (814) 455-4481 and ask for the card department or email securelock@marquettesavings.com with your question.

    How long will my transaction history display?
    The last 50 transactions will display in the app for thirty calendar days.

    My pending purchase shows it is for more than I paid. Why?
    Some merchants send pre-authorizations at higher amounts to test cards' validity. For example, a $25 gas purchase might display as $126. Pre-authorizations are common at the pump, for a hotel stay, or for a car rental. Even though the charge is listed in the app for more, it will clear your account for the correct amount.

    I only want to manage one of my cards, but they're all being displayed.
    To select the card(s) you wish to manage, go to Settings and choose Manage Cards. Then uncheck the card or cards you don't want to manage. Once a card is unmanaged, controls and alerts cannot be set for that card.

    How do I access the menu or log out?
    Press the icon that has three stacked lines to reach the menu. This icon is usually found in the top right corner.

    How do I get more information about the features and functionality of the app?
    Detailed information can be found throughout the app. Help can be found at the bottom of the login page and listed in the menu. On specific pages such as the My Location page tipping the “i” next to My Regions will open a window with detailed information on how the control works.

    What if my smartphone is stolen? How secure is the app?
    The app requires a password to access the app. Also, there is no personal information stored on the smartphone. The app only displays the last four digits of your card number.

    Is Touch ID available on Android phones?
    Not currently. For Apple devices, Touch ID will only work when a password is set up as well.

    Would a credit, deposit, or payment ever be denied?
    No.


    1 Marquette Savings Bank does not charge a fee for SecurLOCK, however message and data rates apply. These include fees your wireless carrier may charge you for data usage and text messaging services by your wireless carrier. 

     
    Marquette Main Office  ·  920 Peach St., Erie, PA 16501  ·  (814) 455-4481  ·  1-866-MSB-ERIE (672-3743)  ·  Find a branch near you
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